VoIP Softphones are gaining popularity because of three reasons: This will enable you to make calls from a softphone software and pick them up directly inside of LiveAgent (and vice versa.) Why should you switch to a VoIP softphone? If you’d like to use a softphone software in conjunction with our LiveAgent call center software, you can do so. In essence, VoIP softphone applications allow you to transform desktop computers, laptops, smartphones, or tablets into telephone systems that can make and receive calls just as any hardware telephone would. Softphones use Voice over Internet Protocol (VoIP) technology to conduct and receive calls, which makes them a more affordable alternative to traditional phone systems.
A softphone is a software telephone system that allows you to make and answer calls through the Internet.
